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Terms and Conditions
of the internet store "Cat's Atelier"
Definitions
Terms and conditions and use of the store
Availability and scope of services
Seller's information
Contacting the store
Registration in the Store
Product availability
Order processing time
Currency and product prices
International deliveries
Payment methods
Order placement process
Contract formation
Amendment or cancellation of an order before contract formation
Warranty
Delivery costs and methods
Delivery address
Delivery status
Non-delivery of shipment
Non-receipt of shipment
Product damage in transit
Withdrawal from the contract
Exceptions to the right of withdrawal
Complaints
Rights to store content
Content submitted by customers
Accuracy of presented information
Store availability and functionality
Damages arising from the use of the store
Links to third-party websites
Exclusivity of terms in the terms and conditions
Language versions of the terms and conditions
Compliance with legal Terms and Conditions s
Changes to the terms and conditions
Legal conflicts
Invalidity of parts of the terms and conditions
Termination of agreement
Jurisdiction of disputes
Online dispute resolution
Date of the terms and conditions
Definitions
Definitions used in this Terms and Conditions:
Store: The online store "Cat's Atelier" operating at the address www.catsatelier.com
Seller: WOMAT company - the owner of the online store "Cat's Atelier."
Terms and Conditions: This document, the store's terms and conditions.
Customer: A person making a purchase in the Store.
Carrier: A transportation company that, on behalf of the Store, delivers shipments to recipients.
Date of Contract Formation: The day when the required payment is recorded by the Store, and a confirmation of order acceptance for processing is sent to the Customer.
Order Processing Date: The day when transportation documents for the Carrier are generated by the Store.
Order Processing Time: The period between the Date of Contract Formation and the Order Processing Date.
Delivery Time: The period between the Order Processing Date and the first attempted delivery of the goods to the address provided by the Customer in the order.
Terms and conditions and use of the store
This Terms and Conditions define the terms of use for the online store "Cat's Atelier" and the conclusion of distance selling agreements.
The store operates in accordance with the rules specified in the Terms and Conditions and complies with the applicable laws in Poland. Using the Store implies acceptance of the conditions set forth in the Terms and Conditions.
Availability and scope of services
The store allows for online shopping 24 hours a day. Access to the store is possible from any web browser and from any location. The store is operated in the English language.
Seller's information
The online Store operating at www.catsatelier.com is run by the Seller. Here is the company's information:
Legal form: sole proprietorship
Full company name: WOMAT - Jerzy Wołk
Short company name: WOMAT
Owner of the company: Jerzy Wołk
Country of registration: Poland
Registered address: Poland, 63-600 KĘPNO, ul. Wiosenna 7
Tax Identification Number (VAT number): 6190006321
Statistical Number (REGON): 003350858
Register confirming the above data (PL): Polish Central Registration And Information On Business [LINK]
VAT number activity can be verified in the European VIES database [LINK]
Bank account number (IBAN) for EUR currency: PL58114020040000311204311791 BIC/SWIFT: BREXPLPWMBK
Bank account number (IBAN) for USD currency: PL55114020040000341201103035 BIC/SWIFT: BREXPLPWMBK
Contacting the store
Contacting "Pet's Atelier" Store is possible through the email address: hello@catsatelier.com and also through the contact form on the Store's website. During Store's working hours, online contact via Live Chat may also be available.
Communication between the Store and Customers takes place in the English language.
Registration in the Store
Customers have the option to register in the Store. Registration requires providing selected personal and address information in the registration form. Registered Customers have the ability to edit their data. One-time registration simplifies shopping and allows access to previous orders.
Product availability
The products presented in the Store are not available immediately because they are custom-made according to the parameters chosen by the buyer.
Order processing time
After the Contract is formed, the Store will process the order. The Order Processing Time typically takes several business days. The Store makes every effort to keep this time as short as possible. Occasionally, due to circumstances beyond the Store's control, the Order Processing Time may be extended. In such a case, the Store will promptly contact the Customer to inform them of these circumstances.
Currency and product prices
All prices of products and services are provided in Euro (EUR). Prices are binding at the time of placing the order.
International deliveries
Depending on the legal Terms and Conditions s in the country of delivery, the Customer may be required to pay additional fees such as customs duties, taxes, and other charges, as well as associated costs. Some of these fees may be payable by the Store (in which case they will be visible in the shopping cart before placing the order), or by shipping companies (e.g. FedEx, UPS) before delivering the goods to the Customer. Before placing an order, the Customer should familiarize themselves with the relevant Terms and Conditions s in the country of delivery.
Payment methods
The Store collaborates with the following payment service providers: PayPal, PayU, Stripe, and Klarna. Many popular payment methods are available, including credit cards, debit cards, Amazon Pay, Google Pay, as well as traditional bank transfers. Additionally, the option to purchase products in installments is also offered.
Order placement process
An order placed by the Customer through the Store constitutes an offer to purchase products or services. To place an order, the Customer should go to the product's page, where a detailed description and other important information about the product are available. Here, the Customer should select the product's parameters (if required) and the quantity of items to be ordered, and then add the product to the shopping cart. In the next step, the Customer should proceed to the checkout, where they will provide the necessary contact information, delivery address, and select the preferred payment and delivery method.
The Customer can make a purchase without registering in the Store. However, if the Customer chooses to register, their data will be automatically filled in the purchase form during the checkout process.
After the Customer places an order (by clicking "BUY NOW with an obligation to pay"), the Store will send an automatic email notification to the Customer, confirming that the Store has received the order and is awaiting payment. This notification will include a summary of the order and a transaction number to be used for contacting the Store.
Upon receiving the full required payment, the Store will send another email notification to the Customer, confirming that the payment has been processed, and the order has been accepted for processing.
Contract formation
The information and materials about products presented in the Store do not constitute an offer by the Store in the legal sense but are an invitation to negotiate.
The agreement between the Store and the Customer is concluded on the day when the required payment is recorded by the Store, and an email notification is sent to the Customer confirming that the payment has been processed, and the order has been accepted for processing. Both of these events must occur together. An order placed for which the payment has not been fully recorded by the Store is considered nonexistent and does not have any legal consequences on the Seller's part.
Amendment or cancellation of an order before contract formation
An order can be corrected or canceled before the Date of Contract Formation. Correction or cancellation of an order after the Date of Contract Formation is only possible in exceptional circumstances and with prior consent from the Store. These actions may involve an additional fee for the Customer, depending on the progress of the order processing.
Warranty
The Store provides a quality guarantee for the assortment sold for a period of 24 months from the date of product delivery.
For some products, an extended warranty is available. The condition for using the extended warranty is continuous subscription to the Newsletter - from the day of product purchase, at least until the expiration of the extended warranty period. The duration of the extended warranty for selected products is specified on the product's card.
Delivery costs and methods
Delivery costs vary depending on the country and the chosen delivery method.
The primary delivery method is courier delivery. For some countries, we also offer express postal delivery. The Customer selects the delivery method when placing an order.
Delivery costs are visible in the cart summary before making the payment.
The usual delivery time for goods is several (3-5) business days. The Store has no control over the delivery service provider's delivery time. Please note that the delivery time for goods may change.
Delivery address
The Customer is obligated to provide an accurate and correct delivery address. The Store is not responsible for any consequences arising from an incorrect address provided. The delivery address cannot be a P.O. Box.
The Customer has the option to provide a delivery address different from their residential address. When calculating the delivery cost, the Store will take the provided delivery address into account.
Delivery status
After sending the order, the Customer will receive an email confirmation of the order dispatch, along with the shipment number and a link to track the shipment. The Store does not actively track the delivery status of the shipment after dispatch. It is the Customer's responsibility to monitor the delivery of the order after receiving the notification of order processing and shipment dispatch.
Non-delivery of shipment
If the shipment is not delivered within 5 business days, the Customer should notify the Store of this fact. In such a case, the Store will check the shipment's delivery status and take appropriate actions accordingly.
The Customer should actively cooperate with the Store to facilitate the quickest possible delivery of the shipment to the recipient.
In case of suspicion that the shipment has been lost in transit, the Store will file a complaint with the Carrier. The resolution of the complaint may take up to 30 days.
After confirmation by the Carrier that the shipment has been lost in transit, the Store will reprocess the Customer's order.
Non-receipt of shipment
The Store is not liable if the shipment is not delivered due to the impossibility of delivery or if the Customer does not collect the shipment despite a delivery notice or for other reasons arising from the Customer's fault. In such a case, the shipment may be disposed of by the Carrier or returned to the Store.
If the shipment is returned, the Store will promptly notify the Customer of this fact and will wait for 14 days for the Customer's instructions. If the Customer expresses a desire for the shipment to be redelivered, they will be charged for the return shipment, repackaging, and reshipping costs. If the Customer does not respond to the notification sent within 14 days from that date, the Store will dispose of the shipment, and the Customer will permanently lose the possibility of receiving the paid order. The Customer is not entitled to a full or partial refund of the purchase amount, compensation, restitution, or any other form of compensation for the disposal of the ordered item.
Product damage in transit
If the delivered goods have been damaged during transport, the Customer should contact the Store as soon as possible (preferably on the day of receiving the shipment if possible). The Customer should describe the type and extent of the damage and provide comprehensive photographic documentation. The Store will promptly file a complaint with the Carrier. The resolution of the complaint by the Carrier may take up to 30 days.
After receiving the decision from the Carrier, the Store will take appropriate actions based on the circumstances resulting from the decision. If the Carrier acknowledges its full responsibility for the damage caused, the Store will reprocess the Customer's order.
Withdrawal from the contract
In accordance with the general rule applicable to distance selling, the Customer has the right to withdraw from the sales contract within 14 days from the date of receiving the goods, in accordance with the applicable law. To exercise the right of withdrawal, the Customer should inform us of their decision in writing by email or through the Store's contact form [LINK].
In the event of withdrawal from the contract, the goods should be returned to our address within 14 days from the date of notifying the Store of the withdrawal from the contract. The returned goods received by the Store should be in a "new" condition, as it was delivered (i.e., not installed or used), in the original packaging, along with complete documentation and any complimentary bonuses (if included with the product). The Customer is responsible for the return shipping costs and the risk associated with its delivery to the Store (including damage in transit).
The Store does not accept any cash-on-delivery shipments. Refusal to accept a cash-on-delivery shipment by the Store will result in the Customer bearing the cost of returning such a shipment.
The refund for the returned goods will be made within 7 business days from the date of receiving the returned goods. The refund will be made in the same manner as the payment for the goods was originally made or in another manner agreed upon with the Customer.
If the returned goods show signs of installation, use, or otherwise deviate from the condition in which it was sent to the Customer, the Store will appropriately reduce the refund amount. The assessment of the extent of the decrease in the value of the returned goods is solely at the discretion of the Store.
Exceptions to the right of withdrawal
The right to withdraw from the contract does not apply to the Customer in the case of purchasing personalized products or products made to the Customer's chosen parameters from a list of available options. The Store will clearly mark the product for which the right to withdraw from the contract does not apply.
The right to withdraw from the contract does not apply to the Customer in the case of digital purchases or electronically delivered content if the provision of the service has begun with the Customer's consent before the expiration of the withdrawal period.
Complaints
The Customer has the right to file a complaint if the received goods are not in accordance with the order, incomplete, or have manufacturing defects. This right does not apply to clearance sale items, the condition and possible defects of which were known to the Customer before the purchase.
A complaint can be submitted by contacting the Store at the email address [LINK]. The complaint should include information regarding the nature of the problem and photographic documentation.
Upon receiving the complaint, the Store will propose a solution to the problem within 7 business days.
Rights to store content
All materials, graphic content, trademarks, logos, product names, and other elements presented on the Store's website are subject to copyright and other forms of intellectual property protection. Without the written consent of the Store, it is not permitted to copy, reproduce, modify, distribute, share, or publish them in any form or medium, both for private and commercial purposes.
Content submitted by customers
If a customer submits content to us, such as reviews, comments, photos, or other materials, the customer grants us a non-exclusive, royalty-free license to use such content in connection with our business, including on the Store's website, on social media, and in other promotional materials.
We are not responsible for content provided by customers or third parties, but we take actions to ensure compliance with copyright and intellectual property laws.
Accuracy of presented information
The Store makes every effort to ensure the accuracy and timeliness of the information presented on the website. However, we cannot guarantee that all information is entirely error-free. Any reliance on the information contained on the Store's pages is undertaken solely at the customer's risk.
Store availability and functionality
We do not guarantee continuous access to the Store's website or its error-free operation. There may be interruptions in access for maintenance, updates, or other technical work. There may also be interruptions in access caused by circumstances beyond the control of the Store (e.g., issues on the hosting provider's side). We are not liable for any damages resulting from interruptions in access.
Damages arising from the use of the store
The use of the Store's website is at the customer's own risk. We are not responsible for any damages resulting from the use of the service, including damages to the computer, software, data, or any other consequences of any kind.
Links to third-party websites
The Store's website may contain links to third-party websites that are independent of our company. We are not responsible for the content, products, services, or privacy practices of third-party websites. The use of these websites is at the customer's own risk.
Exclusivity of terms in the terms and conditions
This Terms and Conditions constitutes a complete and final agreement between us and the customer regarding the use of our store and the purchase of products or services.
In the event of any discrepancies between the Terms and Conditions s and other agreements or documents, these Terms and Conditions s take precedence.
Language versions of the terms and conditions
The Terms and Conditions s are available in Polish and English. In the event of any discrepancies in the interpretation of the provisions between different language versions, the version of the Terms and Conditions s in Polish shall prevail.
Compliance with legal Terms and Conditions s
The Terms and Conditions s are subject to the laws of the country where the Seller is headquartered. In the event of any inconsistencies with the legal provisions, the applicable legal provisions shall take precedence.
Changes to the terms and conditions
This Terms and Conditions may be changed by the Store at any time. Any changes will be published on the Store's website and will take effect from the date of their publication.
Legal conflicts
Any disputes arising in connection with the operation of the store or customer purchases will be considered by a court in Poland, which has jurisdiction over the Seller's registered office.
Invalidity of parts of the terms and conditions
In the event that any provision of this Terms and Conditions is found to be invalid, unenforceable, or challenged for any reason under applicable law, the remaining provisions of the Terms and Conditions will remain in force.
Termination of agreement
The Store may terminate the agreement with the Customer at any time in the event of a breach of the provisions of the Terms and Conditions or applicable legal Terms and Conditions s by the Customer.
Jurisdiction of disputes
Agreements concluded through the Store are subject to Polish law. The jurisdiction for disputes lies with the court having jurisdiction over the registered office of WOMAT - Jerzy Wołk, the owner of the Store.
Online dispute resolution
Disputes between the Customer and the Store can also be resolved on the internet platform provided by the European Commission [LINK].
Date of the terms and conditions
The Terms and Conditions come into force on October 1, 2023.