Terms and conditions of use

Terms and Conditions
of the internet store "Cat's Atelier"

Definitions
Terms and conditions and use of the store
Availability and scope of services
Seller's information
Contacting the store
Registration in the Store
Product availability
Order processing time
Currency and product prices
International deliveries
Payment methods
Order placement process
Contract formation
Amendment or cancellation of an order before contract formation
Warranty
Delivery costs and methods
Delivery address
Delivery status
Non-delivery of shipment
Non-receipt of shipment
Product damage in transit
Withdrawal from the contract
Exceptions to the right of withdrawal
Complaints
Rights to store content
Content submitted by customers
Accuracy of presented information
Store availability and functionality
Damages arising from the use of the store
Links to third-party websites
Exclusivity of terms in the terms and conditions
Language versions of the terms and conditions
Compliance with legal Terms and Conditions s
Changes to the terms and conditions
Legal conflicts
Invalidity of parts of the terms and conditions
Termination of agreement
Jurisdiction of disputes
Online dispute resolution
Date of the terms and conditions

Definitions

Definitions used in this Terms and Conditions:

Store: The online store "Cat's Atelier" operating at the address www.catsatelier.com
Seller: WOMAT company - the owner of the online store "Cat's Atelier."
Terms and Conditions: This document, the store's terms and conditions.
Customer: A person making a purchase in the Store.
Carrier: A transportation company that, on behalf of the Store, delivers shipments to recipients.
Date of Contract Formation: The day when the required payment is recorded by the Store, and a confirmation of order acceptance for processing is sent to the Customer.
Order Processing Date: The day when transportation documents for the Carrier are generated by the Store.
Order Processing Time: The period between the Date of Contract Formation and the Order Processing Date.
Delivery Time: The period between the Order Processing Date and the first attempted delivery of the goods to the address provided by the Customer in the order.

Terms and conditions and use of the store

This Terms and Conditions define the terms of use for the online store "Cat's Atelier" and the conclusion of distance selling agreements.
The store operates in accordance with the rules specified in the Terms and Conditions and complies with the applicable laws in Poland. Using the Store implies acceptance of the conditions set forth in the Terms and Conditions.

Availability and scope of services

The store allows for online shopping 24 hours a day. Access to the store is possible from any web browser and from any location. The store is operated in the English language.

Seller's information

The online Store operating at www.catsatelier.com is run by the Seller. Here is the company's information:

Legal form: sole proprietorship
Full company name: WOMAT - Jerzy Wołk
Short company name: WOMAT
Owner of the company: Jerzy Wołk
Country of registration: Poland
Registered address: Poland, 63-600 KĘPNO, ul. Wiosenna 7
Tax Identification Number (VAT number): 6190006321
Statistical Number (REGON): 003350858
Register confirming the above data (PL): Polish Central Registration And Information On Business [LINK]
VAT number activity can be verified in the European VIES database [LINK]
Bank account number (IBAN) for EUR currency: PL58114020040000311204311791 BIC/SWIFT: BREXPLPWMBK
Bank account number (IBAN) for USD currency: PL55114020040000341201103035 BIC/SWIFT: BREXPLPWMBK

Contacting the store

Contacting "Pet's Atelier" Store is possible through the email address: hello@catsatelier.com and also through the contact form on the Store's website. During Store's working hours, online contact via Live Chat may also be available.
Communication between the Store and Customers takes place in the English language.

Registration in the Store

Customers have the option to register in the Store. Registration requires providing selected personal and address information in the registration form. Registered Customers have the ability to edit their data. One-time registration simplifies shopping and allows access to previous orders.

Product availability

The products presented in the Store are not available immediately because they are custom-made according to the parameters chosen by the buyer.

Order processing time

After the Contract is formed, the Store will process the order. The Order Processing Time takes 2 businnes day and then your order is send.. The Store makes every effort to keep this time as short as possible. Occasionally, due to circumstances beyond the Store's control, the Order Processing Time may be extended. In such a case, the Store will promptly contact the Customer to inform them of these circumstances.

Currency and product prices

All prices of products and services are provided in Euro (EUR). Prices are binding at the time of placing the order.

International deliveries

Depending on the legal Terms and Conditions s in the country of delivery, the Customer may be required to pay additional fees such as customs duties, taxes, and other charges, as well as associated costs. Some of these fees may be payable by the Store (in which case they will be visible in the shopping cart before placing the order), or by shipping companies (e.g. FedEx, UPS) before delivering the goods to the Customer. Before placing an order, the Customer should familiarize themselves with the relevant Terms and Conditions s in the country of delivery.

Payment methods

The Store collaborates with the following payment service providers: PayPal, PayU, Stripe, and Klarna. Many popular payment methods are available, including credit cards, debit cards, Amazon Pay, Google Pay, as well as traditional bank transfers. Additionally, the option to purchase products in installments is also offered.

Order placement process

An order placed by the Customer through the Store constitutes an offer to purchase products or services. To place an order, the Customer should go to the product's page, where a detailed description and other important information about the product are available. Here, the Customer should select the product's parameters (if required) and the quantity of items to be ordered, and then add the product to the shopping cart. In the next step, the Customer should proceed to the checkout, where they will provide the necessary contact information, delivery address, and select the preferred payment and delivery method.
The Customer can make a purchase without registering in the Store. However, if the Customer chooses to register, their data will be automatically filled in the purchase form during the checkout process.
After the Customer places an order (by clicking "BUY NOW with an obligation to pay"), the Store will send an automatic email notification to the Customer, confirming that the Store has received the order and is awaiting payment. This notification will include a summary of the order and a transaction number to be used for contacting the Store.
Upon receiving the full required payment, the Store will send another email notification to the Customer, confirming that the payment has been processed, and the order has been accepted for processing.

Contract formation

The information and materials about products presented in the Store do not constitute an offer by the Store in the legal sense but are an invitation to negotiate.
The agreement between the Store and the Customer is concluded on the day when the required payment is recorded by the Store, and an email notification is sent to the Customer confirming that the payment has been processed, and the order has been accepted for processing. Both of these events must occur together. An order placed for which the payment has not been fully recorded by the Store is considered nonexistent and does not have any legal consequences on the Seller's part.